Refund policy

Return & Refund Policy

We want you to love your myLoravita products. Please read our return policy carefully before making a purchase.

Return Window You may request a return within 14 days of receiving your order. Certain products may be excluded from return once opened or unsealed for hygiene and health protection reasons.

Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with clear photos of the issue. Once confirmed, we will arrange a replacement or full refund at no cost to you, as appropriate.

Change of Mind Returns If you wish to return an item due to a change of mind, the product must be unopened and unused. Return shipping costs to our fulfillment center are the responsibility of the customer. Please note that due to the nature of international shipping, return costs can be significant.

How to Request a Return Email us with your order number and photos (if applicable). We will respond within 2 business days.

Non-Returnable Items For hygiene and health protection reasons, skincare products that have been opened, used, or unsealed after delivery may not be eligible for return, except where the product is defective or where otherwise required by applicable law.